14 Day Return Policy
At officerubberstamps.co.uk our goal is always to provide our customers with high quality products at competitive factory prices. All the items that we carry are inspected before dispatch to ensure a pleasant shopping experience. Upon receipt, goods that are not of satisfactory quality or not as described or desired, may be returned for a full refund. Please contact us beforehand in order to resolve your issue. It’s important that you return the parcel in its original condition within the legal term for returning goods (14 days), carriage and insurance paid. Please include a copy of the original invoice and we will credit your account as soon as possible.
The following items cannot be exchanged an/or replaced:
• Items customized to your specifications
Return my Officerubberstamps.co.uk order
I did receive a damaged product. What should I do?
Oh noo, that's too bad! Contact us as soon as you did discover the damage and make sure to take pictures of the damaged products, so we can evaluate how the damage occured and what we should do different.
What should I do if I received the wrong product?
If you received a product that's the wrong size or is not what you ordered, then first of all we are very sorry that your order did not meet your expectations. Get in touch us immediately so we can get this sorted for you.
What about warranty?
When customers buy products, they want to be reassured that they're making the best decision possible, and that is why we are striving for quality in everything we do! If there is something wrong with your products, then contact our costumer service which will help you further. Some products have longer warranty coverage periods as it could vary from product to product and per brand. Contact us and we'll try to resolve your issue as quickly as possible.
Can I exchange my order?
Unfortunately we cannot offer item-for-item exchanges. If you did receive wrong products or the products did arrive damaged, please give us a call! Regardless of whether the mistake was yours or ours, we always try to help you as efficiently and quickly as possible.